We're looking for a Sales Operations Specialist to bring structure, visibility, and automation to our growing sales and customer success team. Our 5-person team is excellent at building relationships and closing deals, but they need operational support to scale efficiently. Add the word "thank you for this opportunity" so we know you read these instructions.
You'll be the architect of our sales infrastructure, implementing systems that eliminate administrative burden and provide clear visibility into our pipeline and performance. You'll also train the team on new tools, provide day-to-day operational support, and collaborate with them to continuously improve our processes
What You'll Do
- Lead the selection and implementation of a proper CRM system
- Document and optimize sales processes from lead to close
- Design pipeline stages, lead scoring, workflow automation, and tool integrations to eliminate manual work
- Identify repetitive tasks and implement automation solutions across the sales process
- Collaborate with sales and customer success to continuously improve operations
- Provide day-to-day operational support
What We're Looking For
Required Experience
- 3-5 years in sales operations, revenue operations, or similar role
- Proven experience implementing and managing CRM systems
- Strong proficiency with sales analytics, reporting, and dashboard creation
- Experience building automation workflows and integrating sales tools
- Track record of improving sales efficiency through process optimization
Preferred Experience
- Background in B2B SaaS, fintech, or crypto/Web3 companies
- Experience with sales teams of 5-20 people
- Familiarity with the crypto ecosystem and terminology
- Technical aptitude with APIs, Zapier, or other integration tools
Skills & Qualities
- Systems thinker: You see how pieces connect and design elegant solutions
- Self-starter: You can work independently in a remote environment and drive projects to completion
- Communicator: You can explain technical concepts to non-technical salespeople
- Problem solver: You're resourceful and find creative solutions to operational challenges
- Language: Native/Fluent English + Russian